how to file complaint against insurance company in india

  There can be various reasons why an insurance policy holder may want to file a complaint against an insurance company. Insureds may wish to file a claim related to the purchase process, the claims process or generic service requests such as change of address, contact details, appointment, certified tax savings offer, change of mode payment, etc.

The insured must first contact the insurance company itself to have their claim settled. You can contact the complaints officer (GRO) of your insurance company. You can visit the nearest branch or email the GRO. You can find the GRO email id of all insurance companies

Make sure you submit your complaint in writing with the necessary supporting documents. Remember to bring a written confirmation (acknowledgement ) of your complaint with the date.

As per IRDAI set of rules the Insurance companies will reply with 15 days from the date of submission of complaint.

Given below is the grievance redressal officer email addresses of all Life and Non Life Insurance companies in India.

        Resolving a grievance - 15 days

Acknowledging a grievance - 3 days


   
The Complaints Compensation Unit within the Consumer Affairs Department of the Insurance Regulatory and Development Authority of India handles court cases / claims by policyholders.

POLICY HOLDER COMPLAINT REGISTRATION FORM

This Cell takes up the grievances with the respective insurers for redressal.

Policyholders who've court cases towards insurers are required to first method the Complaints/Grievance Redressal Cell of the insurer concerned. Click right here for the mail ids of the Grievance Redressal Officers of the insurers. If they do now no longer acquire a reaction from the insurer inside an inexpensive time frame or are disenchanted with the reaction of the company, they'll method the Grievance Redressal Cell withinside the Consumer Affairs Department of the IRDAI.

भारतीय बीमा नियामक और विकास प्राधिकरण के उपभोक्ता मामलों के विभाग के अंतर्गत शिकायत मुआवजा इकाई पॉलिसीधारकों द्वारा अदालती मामलों/दावों को संभालती है। यह प्रकोष्ठ निवारण के लिए संबंधित बीमा कंपनियों के साथ शिकायतों को उठाता है। पॉलिसीधारक जिनके पास बीमाकर्ताओं के प्रति अदालती मामले हैं, उन्हें पहले संबंधित बीमाकर्ता के शिकायत/शिकायत निवारण कक्ष में जाना होगा। बीमाकर्ताओं के शिकायत निवारण अधिकारियों की मेल आईडी के लिए यहां क्लिक करें। यदि वे अब एक सस्ती समय सीमा के भीतर बीमाकर्ता से प्रतिक्रिया प्राप्त नहीं करते हैं या कंपनी की प्रतिक्रिया से निराश हैं, तो वे आईआरडीएआई के उपभोक्ता मामलों के विभाग के भीतर शिकायत निवारण प्रकोष्ठ से संपर्क करेंगे।

Registration of Complaints with the IRDAI by Policyholders: 1. Can make use of the Integrated Grievance Management System(IGMS) - IRDAI Portal at https://igms.irda.gov.in for registering the complaints themselves and to monitor the status of the complaints. 2. Can send the complaint through Email to complaints@irdai.gov.in. 3. Can call Toll Free No. 155255 or 1800 4254 732. 4. Apart from the above options, if it is felt necessary by the complainant to send the communication in physical form, the same may be sent to IRDAI addressed to: General Manager Insurance Regulatory and Development Authority of India(IRDAI) Consumer Affairs Department – Grievance Redressal Cell. Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.

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